Job Details


Permanent Way


Product Support Engineer  Sydney,   Posted: 11/5/2023
Job Description

Job ID#:

14815

Discipline:

Permanent Way

Language:

English


Our client is seeking a Product Support Engineer to support customers, along with internal stakeholders in the Engineering, Quality and Commercial teams, by providing accurate and timely engineering assistance to ensure the company's products are specified, installed, and maintained correctly.

This role is based in Blacktown, Sydney, New South Wales and not open to overseas candidates.

KEY AREAS OF ACTIVITY AND RESPONSIBILITY
* Undertake CAD design and analysis work as an integral part of the engineering team, creating and reviewing engineering drawings as required.
* Undertake assembly, testing and validation of products/systems as required.
* Provide technical and product related assistance as required to the Sales & Marketing department, assisting with customer related enquires and giving accurate advice on technical aspects of quotations and contracts.
* Provide engineering assistance to customers for installation, operation, and maintenance of various company products, including training (where required).
* Provide assistance with the maintenance of the company's Quality and Environmental management systems, including the conducting of internal audits as required, along with documentation and management of customer complaints.
* Provide and maintain the company's industry representation through being an active member of relevant industry associations.
* When required, apply your engineering skills to assist our manufacturing team with production related issues that will support and enhance the operation of our plant

 
Job Requirements

 

* Must have an engineering degree from a recognised tertiary institution.
* Strong ability in project management and product design work.
* Strong experience in sales and marketing product support.
* Strong experience in relationship management for customers.
* Willingness to travel nationally and internationally as required.
* Proven people management skills
* Able to communicate effectively at senior management level.
* Proficiency in MS Office particularly Excel, Word and PowerPoint.
* Proficiency in CAD software (preferably SolidWorks)
* Exceptionally well organized with the ability to manage one's own work-flow.
* Impeccable communication skills; both verbal and written.




 

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