Our client is seeking a Project Manager to oversee end-to-end delivery of card & ticketing, revenue collection, AFC, and passenger information projects, ensuring timely completion, executive reporting, and close coordination with the Marketing & Corporate Communication (MCC) team to drive awareness, ridership, and boost customer satisfaction across Dubai Metro & Tram.

 

This role is based in Dubai, United Arab Emirates.

Salary range for this role: USD 7,400 - USD 8,700 per month (all inclusive)

 

Roles & Responsibilities:

Accountabilities: 

 

Strategy

• Lead the full project governance lifecycle for passenger experience initiatives, including scope and resource planning, cross-functional execution, risk and alignment monitoring, and structured closure with documented lessons learned.

• Plan and approve project scope, schedules, budgets, resources, and risk registers, secure finance approval and conduct studies on future fare revenues and projected passenger growth to guide long-term planning, supporting data-driven enhancements across passenger information systems

• Define and update fare structures, tariff policies, and marketing plans to curb evasion, grow revenue, and align with client objectives, while setting KPIs for O&M contractor performance in AFC operations, revenue reporting, and customer service.

• Approve tariff structures, cryptographic key issuance, and disaster-recovery procedures to safeguard revenue streams, information assets, and operational resilience.

• Manage projects related to digital transformation and information publication kiosk initiatives, ensuring seamless integration, user accessibility, and alignment with client's passenger experience vision.

 

Operations

• Monitor AFC central systems, station devices, car-park fare systems, and parking collections, verifying data integrity, SAM card deployment, KPI compliance, and cybersecurity across operator systems.

• Prepare and review high-level executive reports, including the Chairman's summary, highlighting project performance, revenue outcomes, and key passenger experience initiatives for leadership and stakeholder review.

• Liaise with MCC to ensure consistent messaging across digital and physical platforms, and oversee publication of key passenger and stakeholder communications, integrating updates into Passenger Information Hub channels to ensure unified, real-time communication.